Returns Policy

10. RETURN OF GOODS
10.1 The Company does not accept the return of Product(s), other than Product(s) delivered in error or not corresponding with the specifications in the Contract. Such Product(s) may be returned to the Company after agreement by the Company in writing, at the Company’s expense within 15 (fifteen) days of receipt thereof by the Purchaser. Invoice/document numbers must always be quoted when a request for a credit for such Product(s) contemplated herein is made.
10.2 All goods returned will be in the same condition as when originally delivered by the Company. Failure to comply with requirement will nullify any further claims for credit against the Company
10.3 The Company may in its sole discretion and subject to such conditions or charges as it may impose, agree in writing to accept other returns. If it is determined that the returned Goods were returned without prior authorization or fault due to the Company, then a 15% (fifteen percent) handling fee will be charged.
10.4 Product(s) delivered in error or not corresponding with the specifications in the Contract will only be considered for credit to the Purchaser where such Product(s):
10.4.1 are returned undamaged to the Company within 15 (fifteen) days of receipt thereof by the Purchaser; and
10.4.2 are in their original packaging and have not been unpacked or used in part; and
10.4.3 are not defaced by price labels or other markings.